All TAI jewelry pieces are individually handmade in our factory in Thailand, where each piece is carefully examined for flaws before shipping.Since each item is unique, we advise the following product care steps to ensure a lengthy wear of your TAI jewelry.
All of our gold and silver finished pieces are plated over brass. With proper care and management of your TAI jewelry, you can extend its wear and use. Do not expose your gold and silver plated jewelry to water, cleaning solvents, or other chemicals as it will affect the color and finish of the product. Remember that sweat also affects the finish of your gold plated item, so keep in mind if you are going to be working out or exposed to the sun for the entire day.
Each handmade piece is meticulously beaded, braided, and strung by our skilled artisans in Thailand. For pull bracelets and necklaces, although the items are braided for strength, please be careful when using the pull closure. Pulling on them abruptly could damage the braid over time or quickly snag at a pull. Some of our handmade bracelets have glass ornamentation. To clean the colored glass on your jewelry, use a damp cloth and gently wipe away debris or dirt. Water is sufficient to clean the glass; solvents may cause damage.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.